Real Hospitality.
Real Solutions.

CHALLENGE

A portfolio of 33 UK hotel properties — recently acquired from a major international hotel brand — required independent operational, financial and compliance audits to assess pre-opening readiness, ongoing performance and control environments.

FOCUS

Comprehensive on-site audits covering financial, operational, commercial, HR, payroll, compliance and governance controls across each property — with detailed property-specific audit reports, risk ratings and practical recommendations.

OUTCOME

An ongoing portfolio-wide consultancy engagement with bi-annual on-site audits at each property, monitoring recurring issues and supporting continuous improvement in operational efficiency, financial controls and governance.

CHALLENGE

A five-star, 60-room hotel with a Michelin-starred restaurant, destination bar, private members' club and spa — with an annual turnover approaching £10m — needed strong leadership through challenging market conditions including the pandemic.

FOCUS

Full P&L responsibility and ownership-level decision making, a £1.4m refurbishment of the Michelin restaurant and destination bar, complete rebranding, new PMS and CRM systems, PR strategy, membership growth and international representation.

OUTCOME

Navigated the hotel through the pandemic, increased ADR by £32, grew GOP to 47%, repositioned the food and beverage offering at Seven Park Place and the new 1857 The Bar, and expanded reciprocal club partnerships worldwide.

CHALLENGE

A landmark Kensington hotel reporting to an overseas head office required financial stabilisation — rebuilding the finance team, bringing reconciliations up to date and streamlining the external audit process.

FOCUS

Recruiting and training a finance team of 18, simplifying balance sheet reconciliations, completing the prior-year external audit, implementing a new purchasing system (Adaco and Exact) with an F&B revenue interface, and integrating attendance-to-payroll systems.

OUTCOME

Monthly management accounts delivered within five days of month-end with full budget commentary, a detailed three-month forecasting process presented to head office, cleared internal audit points, and improved F&B cost-of-sale controls across all outlets.

CHALLENGE

A portfolio of private members' clubs in London and Edinburgh — together with men's grooming outlets and a cosmetic retail boutique — required consolidated financial control, governance and operational support to strengthen performance across each distinct business.

FOCUS

Group financial accounts, forecasts and cashflow, PAYE returns, quarterly bank covenant reporting and board packs for shareholders, implementation of new operational and financial IT systems, and yearly budgeting across all properties — alongside supporting membership growth, in-house events and occupancy improvements.

OUTCOME

Strengthened financial controls and procedures across the clubs and retail outlets, supported membership and events growth, delivered statutory accounts and quarterly board reporting, and brought integrated operational and financial systems online.

CHALLENGE

A family-run coastal hotel managed under the Bespoke Hotels banner required independent advisory oversight of profitability, performance and strategic direction — together with support for repositioning through refurbishment and service enhancement.

FOCUS

Producing monthly financial results, providing advisory oversight of hotel profitability and performance, and acting as the strategic link between shareholders, general managers and the management company.

OUTCOME

Sustained monthly financial reporting and a clear strategic line between shareholders and operations, supporting the hotel’s repositioning through refurbishment and service enhancement.